Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders usually take 2-5 business days to arrive within Estonia, Latvia and Lithuania after the order has been placed.
You can create an account by clicking on the “My Account” button and following the prompts.
To change your shipping address, log into your account and update the information under the “Addresses” section.
You can track the status of your order by logging into your account and viewing the order history.
We do not keep your credit card information on file.
Yes, we charge the applicable sales tax for orders shipped within Estonia, Latvia and Lithuania.
We currently only ship within Estonia, Latvia and Lithuania.
Your items will come in one package.
If you need to swap an item
Returns and Exchanges
We offer a 14-day returns policy for all products purchased on our website. If you are not satisfied with your purchase, you may return it within 14 days for a full refund or exchange.
If you received the wrong item, please contact our customer support team immediately. We will resolve the issue as soon as possible.
If your order arrived damaged, please contact our customer support team within 14 days of receipt and provide a photo of the damage. We will resolve the issue as soon as possible.
Please contact our customer support team for the address to mail your authorized return.
You can receive customer support by sending an email to info@swishtime.com, or by using the “Contact Us” form on our website. Our customer support team will respond to your inquiry as soon as possible.
If you entered an incorrect shipping address, please contact our customer support team immediately. We will do our best to resolve the issue, but please note that we cannot guarantee that we will be able to make changes to the shipping address once the order has been shipped.
If you would like to change or cancel your order, please contact our customer support team as soon as possible. We cannot guarantee that changes or cancellations will be possible once the order has been shipped.