Warranty Terms
We offer a 2-year warranty on all products purchased from our online store. In case of defects that are not caused by mechanical damage or improper use, you can take advantage of our warranty services. We guarantee free repair, replacement of the product, or a refund.
What Our Warranty Covers
Manufacturing Defects
If your product has a defect arising from manufacturing or defective materials, we will repair it free of charge or replace it with an equivalent product.
Free Repair or Replacement
If the product is damaged due to material defects or manufacturing issues, we will provide a free repair or replacement.
Refund
If repair or replacement is not possible, we will offer a refund (either full or partial). The amount of the refund depends on the product’s condition and the nature of the defect.
What Our Warranty Does Not Cover
Mechanical Damage
Our warranty does not cover damages caused by drops, impacts, or other external forces that result in product malfunction.
Normal Wear and Tear
The warranty does not cover damage resulting from normal wear and tear, such as scratches on the glass, fading of color, or loss of shine on metal.
Improper Use and Maintenance
The warranty does not cover damages caused by improper care or exposure to water on products that are not water-resistant or contact with chemicals.
Modifications and Self-Repair
If the product has been repaired or modified by an unauthorized technician, it is no longer covered by the warranty.
How to Request Warranty Service
Contact Us
To initiate a warranty request, please contact our customer support at email: info@swishtime.eu or by phone: +37255501842. Describe the issue with the product and attach photos of the defects if necessary.
Proof of Purchase
To process your warranty request, please provide the order number given at the time of purchase on our website. Make sure you have proof of purchase, as it will help us process your request quickly and accurately.
Resolution Options
We will offer one of the following solutions:
– Product Repair: If the defect can be fixed, we will repair the product free of charge.
– Product Replacement: If repair is not possible, we will offer a replacement with an equivalent product.
– Refund: If the product cannot be repaired or replaced, we will process a refund (either full or partial, depending on the product’s condition).
Returning Defective Products
In case the product is defective, we will cover the shipping costs for sending the product to us for repair or replacement. We will provide all necessary instructions for the return.
Important:
In other cases, where the product is not defective, the customer is responsible for the shipping costs for returning the product.
Right to Return Products
In addition to the warranty conditions, we offer a 14-day return period if the product does not meet your expectations, and you have not used it. The return is only accepted if the product is unused and in its original packaging.
Important: The product must be unused, in perfect condition, with no signs of wear, and in the original packaging (the return is only possible if the packaging is not completely damaged).
Care Instructions for Products
To extend the life of your products and avoid warranty issues, we recommend following these simple care guidelines:
Watches
- Avoid contact with water if your watch is not water-resistant.
- Keep the watch away from strong magnetic fields and chemicals.
- Regularly check the condition of the strap and battery.
Time Setting
On watches with a calendar, do not change the date between 9:00 PM and 3:00 AM. When setting the time, make sure the crown is fully closed to avoid damaging the mechanism. Avoid turning the crown backward, as it may damage the date-change mechanism.
Jewelry
- Avoid prolonged contact with water, especially for jewelry with leather or textile components.
- Store products in a dry place, away from direct sunlight.
- Regularly check clasps and fastenings.
Important:
The product must be unused, in perfect condition, with no signs of wear, and in the original packaging (the return is only possible if the packaging is not completely damaged).
Legal Warranty According to EU Legislation
According to European Union regulations, all products purchased from us are covered by a 2-year warranty from the moment you receive the product. If any defects arise, we are required to provide free repair or replacement within this time frame. Importantly, within the first year, we are responsible for proving the defect is not your fault.
Feedback and Support
If you have any questions or issues with a product, our customer support team is here to help at any time. You can contact us by email or by phone for guidance on returns, product status, or repair information.