Return Policy
We want you to have a seamless shopping experience with us. If you need to return an item, please review our return policy below.
Right of Withdrawal
If you are not satisfied with your purchase, you have the right to withdraw from the contract and return the product within 14 days of receiving your order.
Eligibility for Withdrawal
This right applies only to individual customers (not legal entities).
The product must be unused and in the same condition as received. You may inspect the product in the same way as you would in a physical store, but any signs of use or wear may result in a reduction of the refunded amount.
If the product has been used beyond what is necessary to determine its nature, characteristics, and functioning, the online store may deduct an amount corresponding to the diminished value of the item.
How to Request a Return
- Submit a Declaration of Withdrawal or send an email to info@swishtime.eu within 14 days of receiving your order.
- Return the Goods – Ship the item(s) back within 14 days of submitting the withdrawal request. You must either return the goods within this period or provide proof that the return was handed over to the carrier.
- Cover the Return Shipping Costs – The purchaser is responsible for return shipping costs, except in cases where the item was incorrect or defective.
Refund Process
Once we receive the returned goods, we will issue a refund within 14 days.
We reserve the right to withhold the refund until the returned items are received or until proof of shipment is provided.
If you selected a shipping method that is more expensive than the standard shipping option offered by us, we will not reimburse the additional shipping costs.
Exceptions
We reserve the right to withdraw from the sale and request the return of goods if a pricing error has resulted in a significantly lower listed price than the market value.
Returning Defective Goods
We stand by the quality of our products and are responsible for any defects or non-compliance that existed at the time of delivery or appear within two years from the delivery date.
Reporting a Defect
If you notice a defect, you must contact us within two months of discovering the issue.
You can reach us via email at info@swishtime.eu or by phone at +372 555 108 42.
We are not liable for defects that occur due to misuse or damage after delivery.
Resolution Options
If a product is found to be defective due to a fault on our part, we will:
- Repair the item, or
- Replace the item, or
- If repair or replacement is not possible, we will issue a full refund.
We will respond to your complaint in writing or another reproducible format within 15 days.
How to Return an Item
Once we receive your Declaration of Withdrawal, we will provide detailed return instructions, including the return address and any additional guidelines, via email. Please wait for our confirmation before shipping the item back to us.
For any further questions regarding returns, please do not hesitate to contact our customer support team.