Frequently Asked Questions
In the FAQ below, you’ll find answers to the most common questions.
If you need more information, feel free to contact us, and we’ll get back to you!
Is SWISHTIME an authorized dealer?
No, we are not. Our focus is on offering watches at the best possible prices. Authorized dealers must follow strict pricing set by manufacturers, which limits discounts. Instead, we provide you with savings of up to 40% off retail prices—always with a warranty.
Are your watches authentic?
Yes, absolutely! All our watches are 100% genuine.
How can I contact customer support?
You can reach us via email at info@swishtime.eu. We aim to respond within 24 hours on weekdays.
What are your customer support hours?
We reply to emails Monday to Friday. Weekend inquiries will be answered on Monday.
Orders & Shopping
How do I place an order?
- Add products to your cart.
- Click “View Cart” or go to “Checkout”.
- Enter your shipping and billing details.
- Choose a delivery and payment method.
- Review and confirm your order.
Can I use a discount code?
Enter your code in the ‘Coupon’ field at checkout, located at the bottom of the checkout page, and click ‘Apply Coupon.’
How do I know if my order is confirmed?
After placing an order, you’ll receive a confirmation email. If you don’t see it, check your spam folder or contact us.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, contact us as soon as possible at info@swishtime.eu or through our contact form.
Payments
What payment methods do you accept?
We accept:
- Credit and debit cards (Visa, Mastercard, American Express)
- Mobile wallets (Apple Pay, Google Pay)
- Bank transfers via MakeCommerce (supports Baltic & Finnish banks)
- Flexible installment plans via ESTO
Is my payment secure?
Yes! All transactions are securely processed using advanced encryption technologies. We do not store your credit card details.
Do you offer payment plans?
Yes, we offer installment options through ESTO, including:
- ESTO 3 – Split into 3 equal payments with no extra fees.
- ESTO Hire-Purchase – Pay over 3 to 60 months.
- ESTO Pay Later – Pay within 30 days with no extra fees.
Delivery
Which delivery options do you offer?
- Omniva Parcel Machine (Estonia, Latvia, Lithuania) – 2-4 business days
- Omniva Courier (Estonia, Latvia, Lithuania) – 2-4 business days
- DPD Parcel Machine (Estonia, Latvia, Lithuania, Sweden, Finland) – 2-5 business days
- SmartPOST (Itella) (Estonia only) – 1-2 business days
How much does shipping cost?
- Orders over 99€: Free shipping.
- Orders under 99€: Fees vary by country and delivery method (see our Delivery Policy for details).
The final price, including all shipping costs, will always be displayed at checkout before you confirm your order.
Do you ship internationally?
Currently, we ship to Estonia, Latvia, Lithuania, Finland, and Sweden.
Warranty
Do your watches come with a warranty?
Yes, all watches from SWISHTIME come with a warranty that covers factory defects and watch mechanisms. However, it does not cover normal wear and tear or water damage.
The warranty period is specified in the Warranty section. If your watch has a defect, you must notify us within two months of discovering the issue by emailing info@swishtime.eu or calling +372 555 108 42.
If the defect is confirmed, we will:
- Repair or Replace the watch
- If neither is possible, you will receive a refund
For more details, please check our Warranty section.
If you experience any issues with your watch, always contact us – we’re here to help!”
Returns & Refunds
Can I return a product if I’m not satisfied?
- Yes! You have 14 days from the day you receive your order to return an item.
What are the return conditions?
- The product must be unused and in the same condition as received.
- You may inspect it, but signs of use may reduce the refund amount.
- You must cover the return shipping costs, unless the item is incorrect or defective.
How do I return an item?
- Submit a Declaration of Withdrawal or email us at info@swishtime.eu within 14 days of receiving your order.
- Wait for our confirmation – We will provide you with detailed return instructions, including the return address as soon as possible.
- Ship the item back within 14 days after notifying us.
Refund processing – Once we receive the item and verify its condition, we will issue a refund within 14 days.
Where should I send my return?
We will provide the correct return address via email after receiving your Declaration of Withdrawal. Please wait for our confirmation before shipping the item back to us.
Who covers the return shipping costs?
The customer is responsible for return shipping costs, except in cases where the item is incorrect or defective.
How long does it take to process my refund?
Once we receive the returned item and verify its condition, we will issue a refund within 14 days. If necessary, we may ask for proof of shipment before processing the refund.
Contact & Support
How can I contact customer support?
You can reach us via email at info@swishtime.eu. We aim to respond within 24 hours on weekdays.
What are your customer support hours?
We reply to emails Monday to Friday. Weekend inquiries will be answered on Monday.
Contact Us
If you can’t find what you’re looking for in our FAQs or Help Center, feel free to reach out to us:
Email: info@swishtime.eu
Phone: +372 55510842
Live chat