Last update: 2025-11-25

The SWISHTIME online store (operated by Guldra & Partners OÜ, registry code 16291991) is located in Tallinn, Estonia. Hereinafter referred to as the online store

The validity of the contract of sale, product, and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

All prices are displayed in euros (€) or Swedish kronor (SEK), depending on your selection. You can change your preferred currency using the currency selector in the footer of the website.

Product information is provided immediately adjacent to the product in the online store.

The online store reserves the right to modify product prices at any time. Price changes will take effect from the moment they are updated in the online store and will not affect orders that have already been placed and confirmed.

If a technical error occurs in the pricing of a product in the online store, the online store has the right to cancel the order and refund the purchaser the full amount paid, including shipping costs. The purchaser will be informed of such a cancellation as soon as possible.

Placing an order

Add the desired products to your shopping basket. Fill in all required fields and choose the most suitable shipping method. The total cost will be displayed at checkout.
You can pay securely using the payment methods provided by Maksekeskus AS, Stripe, or ESTO.

• Card payments, Apple Pay, Google Pay, and Klarna are processed via Stripe.
• Bank link payments (local bank payments in Estonia, Latvia, Lithuania, and Finland) are processed via Maksekeskus AS.
• Installment and pay-later options are handled by ESTO.

All payments are processed securely using industry-standard encryption.

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

Please note:
Availability of payment options does not imply availability of shipping to all countries supported by payment providers.
We currently ship orders only to Estonia, Latvia, Lithuania, Finland, and Sweden.

The personal data necessary for the execution of payments is transferred to the authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

By placing an order on our website, you automatically agree to our Privacy Policy, Return Terms, and Warranty Obligations.

Shipment

We ship goods only to the following countries: Estonia, Latvia, Lithuania, Finland, and Sweden.

Delivery is not available to countries outside this list.

Standard delivery times vary by destination (2–5 business days depending on the country and delivery method).

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-5 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia country are guaranteed to arrive within 10 business days. In rare exceptional cases, delivery may take longer than usual due to customs delays, seasonal peaks, or logistics disruptions.

The online store is responsible for the goods until they are handed over to the shipping provider. After the goods have been transferred to the carrier, the risk of loss or damage passes to the purchaser. If the goods are damaged or lost during transportation, the purchaser must immediately inform both the shipping provider and the online store to initiate a claim.

 Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address ([email protected]) within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Throughout the entire two-year warranty period, it is assumed that any defect was present at the time of delivery, unless the seller can prove otherwise. The burden of proof lies with the seller for the full warranty period.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing [email protected] or calling +372 555 108 42.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 days.

Limitation of Liability

The online store is not liable for any indirect, incidental, or consequential damages arising from the use of the website, delays in delivery, or unavailability of products. The online store’s liability is limited to the purchase price of the item unless otherwise required by applicable law. This limitation does not apply to damages caused intentionally or due to gross negligence.

The online store is not responsible for any failure to fulfill its obligations due to circumstances beyond its control, including but not limited to natural disasters, acts of war, strikes, governmental actions, or disruptions in transportation or communication networks. In such cases, the online store will make every reasonable effort to fulfill orders as soon as possible.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

The online store implements appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Personal data is processed in compliance with applicable data protection laws, and access to such data is restricted to authorized personnel only.

For detailed information on how we collect, process, and protect personal data, please refer to our Privacy Policy. By using the online store, the purchaser agrees to the terms outlined in the Privacy Policy.
The full policy can be accessed here: